Policy

Acceptable Use Policy

Guidelines for using Ominiflow services responsibly and legally.

Last updated: November 02, 2026

01 Introduction

This Acceptable Use Policy ("Policy") governs your use of Ominiflow's WhatsApp API platform and related services. By using our services, you agree to comply with this Policy and all applicable laws and regulations.

02 Acceptable Uses

You may use our services for:

  • ✓ Legitimate business communications with customers who have opted in
  • ✓ Customer support and service notifications
  • ✓ Order confirmations, shipping updates, and transactional messages
  • ✓ Marketing messages to users who have explicitly consented
  • ✓ Appointment reminders and booking confirmations
  • ✓ Two-factor authentication and security alerts

03 Prohibited Uses

You must NOT use our services for:

  • ✗ Spam or unsolicited messages: Sending messages to users who have not opted in or consented
  • ✗ Illegal activities: Any activity that violates local, national, or international laws
  • ✗ Harassment or abuse: Threatening, harassing, or abusive communications
  • ✗ Fraudulent activities: Phishing, scams, or deceptive practices
  • ✗ Malware distribution: Sharing viruses, malware, or malicious code
  • ✗ Hate speech: Content promoting violence, discrimination, or hatred
  • ✗ Adult content: Pornographic or sexually explicit material
  • ✗ Intellectual property violations: Infringing on copyrights, trademarks, or patents
  • ✗ System abuse: Attempting to breach security, overload systems, or disrupt services

04 WhatsApp Commerce Policy Compliance

All users must comply with WhatsApp's Commerce Policy and Business Policy. This includes:

  • • Obtaining proper consent before messaging users
  • • Providing clear opt-out mechanisms
  • • Respecting user privacy and data protection regulations
  • • Following message template guidelines and approval processes

05 Enforcement

Violations of this Policy may result in:

Warning: First-time minor violations may receive a warning

Suspension: Temporary suspension of service access

Termination: Permanent termination of your account and services

Legal Action: Reporting to authorities for illegal activities

06 Reporting Violations

If you become aware of any violations of this Policy, please report them immediately to:

Abuse Report

Report abuse:

We investigate all reports and take appropriate action within 48 hours.

07 Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified Policy.

08 Contact Us

If you have questions about this Acceptable Use Policy, please contact us:

Email

Address

18 Tarani Colony, Dewas, Madhya Pradesh 455001, India
GSTIN: 23BMKPN8756M1ZA

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