Acceptable Use Policy
Guidelines for using Ominiflow services responsibly and legally.
Last updated: November 02, 2026
01 Introduction
This Acceptable Use Policy ("Policy") governs your use of Ominiflow's WhatsApp API platform and related services. By using our services, you agree to comply with this Policy and all applicable laws and regulations.
02 Acceptable Uses
You may use our services for:
- ✓ Legitimate business communications with customers who have opted in
- ✓ Customer support and service notifications
- ✓ Order confirmations, shipping updates, and transactional messages
- ✓ Marketing messages to users who have explicitly consented
- ✓ Appointment reminders and booking confirmations
- ✓ Two-factor authentication and security alerts
03 Prohibited Uses
You must NOT use our services for:
- ✗ Spam or unsolicited messages: Sending messages to users who have not opted in or consented
- ✗ Illegal activities: Any activity that violates local, national, or international laws
- ✗ Harassment or abuse: Threatening, harassing, or abusive communications
- ✗ Fraudulent activities: Phishing, scams, or deceptive practices
- ✗ Malware distribution: Sharing viruses, malware, or malicious code
- ✗ Hate speech: Content promoting violence, discrimination, or hatred
- ✗ Adult content: Pornographic or sexually explicit material
- ✗ Intellectual property violations: Infringing on copyrights, trademarks, or patents
- ✗ System abuse: Attempting to breach security, overload systems, or disrupt services
04 WhatsApp Commerce Policy Compliance
All users must comply with WhatsApp's Commerce Policy and Business Policy. This includes:
- • Obtaining proper consent before messaging users
- • Providing clear opt-out mechanisms
- • Respecting user privacy and data protection regulations
- • Following message template guidelines and approval processes
05 Enforcement
Violations of this Policy may result in:
Warning: First-time minor violations may receive a warning
Suspension: Temporary suspension of service access
Termination: Permanent termination of your account and services
Legal Action: Reporting to authorities for illegal activities
06 Reporting Violations
If you become aware of any violations of this Policy, please report them immediately to:
Abuse Report
Report abuse:
We investigate all reports and take appropriate action within 48 hours.
07 Changes to This Policy
We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified Policy.
08 Contact Us
If you have questions about this Acceptable Use Policy, please contact us:
Address
18 Tarani Colony, Dewas, Madhya Pradesh 455001, India
GSTIN: 23BMKPN8756M1ZA