FAQ Chatbot
Answer top questions from your help content — escalate with context when stuck.
Ominiflow for Support
Support on WhatsApp
Support on WhatsApp
Without the Chaos
One inbox, bots for the repetitive stuff, clear escalation to agents — on the channel your customers already use daily.
Looking for Ominiflow’s own onboarding team (AnyDesk/TeamViewer + Shopify/Zoho help)? See WhatsApp API support.
Ominiflow for Support is a shared WhatsApp inbox with AI-assisted replies, FAQ bots, SLA tracking, and CRM sync — so your team answers on the channel customers already check dozens of times a day.
50%
Typical deflection when FAQ bots are tuned well
24/7
After-hours coverage via bots and auto-replies
3X
Faster first response vs shared-phone WhatsApp
Bots First, Humans When It Matters
Route order status and FAQs automatically; keep agents for refunds, complaints, and VIP accounts.
Smart Handoff Rules
Send billing, legal, or angry threads to the right queue with transcript attached.
Unified Inbox
WhatsApp and Facebook messages in one place for the support team.
Queue and Assignment Logic
Load-balance across agents; avoid two people replying at once.
SLA and Out-of-Office Workflows
Auto-replies, business hours, and escalation if nobody responds in time.
Resolution Analytics
First response time, resolution time, and backlog by agent or tag.
Meet Expectations Without Doubling Headcount
Customers want quick answers on WhatsApp. You get tooling to deliver that without every ticket starting in a phone call.
- Close repetitive threads automatically
- Self-service flows for tracking and how-to questions
- Agents focus on issues that need judgment
- Track CSAT drivers and queue pressure over time
Scaling support on WhatsApp?
We will map your top 10 ticket types and show which to bot vs agent on a short demo.
Get StartedFrequently Asked Questions
What is Ominiflow for Support?
A team inbox for WhatsApp: assignment rules, chatbot deflection, AI reply suggestions, tags, internal notes, and CRM logging on every thread.
Can multiple agents use one WhatsApp number?
Yes. Unlimited agents can work the same number with assignment, collision detection, and shared history — no more "only Priya has the phone" bottlenecks.
Does support include AI chatbot?
Yes. Rule-based and AI bots handle FAQs and routine tickets. When the bot cannot resolve an issue, or the customer asks for a person, the chat moves to an agent with the full thread attached.
Can I track support SLAs on WhatsApp?
Yes. First response time, resolution time, and per-agent stats show up in real time — useful when managers need numbers, not screenshots.