WhatsApp Use Cases & Workflows
Start from a business goal — recovery, qualification, reminders — not from a feature list. Each playbook links to templates and Ominiflow setup notes.
By Business Goal
WhatsApp OTP Verification
Login, signup, and 2FA codes over WhatsApp OTP API.
🗂️Conversation Categories
Marketing, utility, authentication, and service messages.
📣WhatsApp Marketing Automation
Broadcasts, segmentation, CTWA ads & campaign analytics.
💬WhatsApp Customer Support
Shared inbox, chatbot FAQs, SLA tracking & CRM sync.
🎯WhatsApp Sales & Lead Gen
Lead qualification, pipeline tracking & follow-up sequences.
🛒WhatsApp for E-commerce
Cart recovery, COD verify, order updates & catalog.
🎓WhatsApp for Education
Admission bots, fee reminders & parent communication.
🏢WhatsApp for Real Estate
Property enquiries, brochures & site visit booking.
🏥WhatsApp for Healthcare
Appointment reminders on WhatsApp, lab reports & follow-up.
🍽️WhatsApp for Restaurants
Table reservations, orders & loyalty campaigns.
Workflow Playbooks
Abandoned Cart Recovery
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
✅COD Order Confirmation
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
📦Order Tracking Notifications
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🎯Lead Qualification Chatbot
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
📅Appointment Booking
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🔐OTP Verification
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
⭐Customer Feedback & NPS
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🛡️Insurance Policy Renewal
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🚗Automotive Test Drive Booking
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🏥Patient Appointment Reminders
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
💰Loan Application Follow-Up
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🎓Webinar Registration Reminders
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🚚Shipment Tracking
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🍽️Restaurant Table Reservation
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🏨Hotel Check-In & Concierge
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🏢Property Site Visit Booking
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🔄Win-Back Campaigns
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🤝Referral Program Automation
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🧾Invoice & Payment Reminders
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.
🎫Support Ticket Updates
Workflow steps, sample templates, metrics to track, and how to configure in Ominiflow.