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Terakhir diperbarui: Agustus 2026

Apa itu Ominiflow?

Ominiflow adalah platform WhatsApp Business API (Cloud API) — lapisan perangkat lunak BSP — untuk SMB dan mid-market di seluruh dunia. Menghubungkan bisnis Anda ke Cloud API resmi Meta dan menambahkan inbox bersama, chatbot tanpa kode, agen AI, broadcast, analitik, dan sync CRM dengan Zoho, HubSpot, dan Shopify. Biaya percakapan Meta ditagih sesuai tarif resmi dengan nol markup BSP. Dengan dokumen lengkap, sebagian besar tim go-live dalam 5–7 hari kerja. Dibangun di India. Dirancang untuk dunia.

Source: Ominiflow pricing · How to get WhatsApp Business API · WhatsApp API platform guide

Tandhan logo
Global Eduversity logo
KVS Homes logo
Rajshri Jewellers logo
Laptech logo
Agrikal logo
The Karmvir Group logo
Mudgar Waale logo
Property Mall logo
Sachman logo
Indo Hygiene logo
SME logo
Rentopus logo
LIONIZE logo
FINOCEAN logo
Water Repellent logo
ipsaa Preschool & Day-care logo
AK Aegis Capital logo
Orange Itech logo
Shri Royal's Group logo
Hawk Granito logo
Intrust logo
Acropolis College logo
Sarita's Kitchen logo
Impact Water logo
No Secrets logo
    Platform global

    Dibangun untuk bisnis yang berpikir global

    Ominiflow mendukung tim yang beroperasi lintas pasar — dari satu toko hingga multi-lokasi — di satu platform WhatsApp.

    Dibangun di India. Dirancang untuk dunia.

    Engagement pelanggan global

    Hubungi pelanggan lintas pasar lewat WhatsApp dan otomatisasi.

    Operasi multi-lokasi

    Kelola alur komunikasi untuk cabang, toko, kota, atau wilayah.

    Otomatisasi skalabel

    Bangun alur yang tumbuh dari bisnis kecil ke operasi besar.

    Siap untuk developer

    Gunakan API, webhook, dan integrasi untuk menghubungkan Ominiflow ke stack Anda.

    Pasar

    Menggerakkan percakapan pelanggan lintas pasar

    Dirancang untuk bisnis lintas negara. Jelajahi panduan WhatsApp API untuk pasar Anda.

    Lihat semua panduan negara →

    Developer

    Hubungkan Ominiflow dengan stack Anda

    Gunakan REST API dan webhook untuk mengirim pesan, sinkronkan event, dan perluas otomatisasi ke CRM atau backend.

    • REST API terdokumentasi untuk messaging dan template
    • Webhook untuk pesan masuk dan status pengiriman
    • Spesifikasi OpenAPI dan SDK di GitHub
    Hasil terbukti

    Yang biasanya dilihat tim setelah go-live

    Hasil bervariasi menurut industri dan penggunaan — tolok ukur dari pelanggan yang menjalankan chatbot, inbox, dan kampanye.

    Meta publishes 119 WhatsApp Business case studies (self-reported, not Ominiflow results). See the patterns on Cloud API

    89%

    CSAT lebih tinggi

    Balasan lebih cepat dan konsisten di saluran yang sudah digunakan pelanggan.

    133%

    Lebih banyak per agen

    Bot menangani pertanyaan berulang; agen fokus pada sales dan eskalasi.

    60%

    Balasan pertama lebih cepat

    Balasan bot instan plus peringatan tim mengurangi waktu tunggu.

    75%

    Engagement lebih kuat

    Open rate WhatsApp mengalahkan email untuk kampanye dan pengingat.

    Ominiflow dashboard with performance analytics, WhatsApp chat automation, and AI assistant
    Perjalanan pelanggan

    Satu perjalanan, empat hub

    Marketing, support, analytics, dan sales berbagi data kontak yang sama.

    Hub marketing

    Temukan & tangkap

    Jalankan iklan click-to-WhatsApp dan broadcast. Tangkap nomor dan consent di thread yang sama.

    Hub support

    Libatkan & selesaikan

    Bot menjawab pertanyaan umum 24/7. Agen masuk dengan konteks penuh bila perlu.

    Analytics

    Analisis & optimalkan

    Lacak pengiriman, waktu respons, dan ROI — lalu sesuaikan template dan segmen.

    CRM sales

    Konversi & tumbuh

    Kualifikasi lead, kirim follow-up, dan catat hasil di CRM.

    Industri yang kami layani

    Otomatisasi WhatsApp di industri utama

    Platform sama, playbook berbeda — dari pemulihan keranjang hingga pengingat janji.

    Travel & pariwisata

    Properti

    Restoran & makanan

    Kesehatan & wellness

    Perbankan & keuangan

    Pendidikan

    E-commerce

    Spa & salon

    Integrasi

    Plug Into the Tools You Already Use

    60+ Integrations

    Connect CRM, store, payments, and spreadsheets so orders, leads, and tickets update automatically — no retyping between systems. Official listings on Google Play, the Odoo Apps Store, WordPress.org, Google Sheets, the HubSpot Marketplace, and Pabbly Connect.

    FAQ

    Frequently Asked Questions About Ominiflow & WhatsApp API

    Straight answers on setup, pricing, integrations, trials, and how Ominiflow fits marketing, sales, and support workflows.

    Yes for spelling variants — Omni Flow, ominiflow, and Omini Flow all refer to Ominiflow, the WhatsApp Business API (Cloud API) automation platform for SMBs (shared inbox, chatbots, broadcasts, and CRM integration on Meta's Cloud API). Ominiflow has no relation to AI app-builder platforms, Notion/Airtable-style workspace or productivity tools, or industrial flow-computer hardware companies that use a similar name.
    The WhatsApp API (Cloud API) is Meta's official interface for businesses to send and receive WhatsApp through software — not a phone app. It supports multi-agent inboxes, approved templates, webhooks, CRM hooks, and automation at scale. The consumer WhatsApp Business app cannot do that.
    Yes. Ominiflow connects your business to Meta's official WhatsApp Cloud API and adds shared inbox, visual bot builder, template management, broadcasts, and CRM integrations on top. Ominiflow is an independent BSP software layer — not owned or endorsed by Meta.
    Use Ominiflow's visual flow builder: drag nodes for messages, buttons, lists, and branches — no code required. Most teams ship a first FAQ or lead-qualification bot within about one hour of onboarding. CRM-triggered journeys take longer; we map those on IST setup calls.
    Native Zoho CRM, Zoho Bigin, and Shopify — plus HubSpot, Salesforce, Razorpay, Make, Zapier, Google Sheets, Slack, and Mailchimp. If you live in Zoho, use the native OAuth sync; it is faster and cheaper than chaining Zapier zaps.
    Yes — to opted-in contacts only, using Meta-approved Marketing templates. Ominiflow lets you segment lists and track delivery/read rates. Cold lists and bought numbers risk account restriction; we help you stay inside Meta policy.
    Yes. Ominiflow includes free Cloud API setup and free onboarding on paid plans, with full platform access (inbox, bots, templates, CRM connectors). Meta conversation fees are billed separately at Meta's published rates with zero BSP markup.
    India: from ₹15,000/year (Automation) on annual billing. International Scale Plan: $99/month. Meta conversation fees are billed separately at Meta's published rates — we do not add markup. See pricing for plan details.
    Yes. Ominiflow's shared team inbox includes assignment rules, tags, internal notes, and collision detection so two agents do not reply to the same WhatsApp customer at once — standard for multi-agent Cloud API desks.
    Yes. Ominiflow is ISO/IEC 27001:2022 certified, encrypts data in transit and at rest, and restricts access by role. For regulated industries, raise DPDP or sector requirements during onboarding so retention and access controls match your policy.
    Yes. Thousands of Indian businesses use Meta's Cloud API through approved providers. You need documented opt-in for marketing, Meta-approved templates for outbound messages, and compliance with Meta policies plus India's DPDP Act for personal data.
    Yes in most cases. The number must leave the consumer or Business app (or use Meta coexistence where eligible), then register on Cloud API. Ominiflow walks you through migration — most cutovers finish in a few hours off-peak.
    Meta restricts accounts mainly for missing opt-in, wrong template category, or high block/report rates. Ominiflow monitors quality rating and template compliance. If you are restricted, follow our unban guide — recovery depends on the exact Meta appeal outcome, not a guaranteed timeline.
    Meta business verification: one to five business days with complete documents. Display name plus templates: another one to three days. With guided onboarding, most teams go live in 5–7 business days. Incomplete documents or complex multi-number rollouts can take up to 2–4 weeks.
    Yes — with documented opt-in and Marketing-category templates approved by Meta. Utility templates are for transactional messages only; using them for promos gets templates rejected and can hurt quality rating.
    Meta retired On-Premises WhatsApp Business API for new integrations in October 2025. Cloud API is Meta-hosted — no servers to maintain. That is what Ominiflow and every modern BSP use in 2026.
    WATI is an inbox-first SaaS, AiSensy is broadcast-first marketing SaaS, and Gupshup is an enterprise CPaaS for engineers. Ominiflow is a no-code WhatsApp Revenue OS: shared inbox, visual bots, native Zoho/Shopify, Meta conversation fees at cost, plans from ₹15,000/year, and IST phone support. Four-way table: ominiflow.com/wati-vs-aisensy-vs-gupshup
    No — a separate phone is not required. Your existing WhatsApp Business number can run on both the Business App and the Cloud API through Meta coexistence. Keep chatting on the app while Ominiflow powers broadcasts, bots, and your team inbox.
    Free Live Workshop

    Free 3-Hour Workshop:
    WhatsApp API for Leads & Sales

    Live on Zoom — walk through Cloud API setup, a no-code chatbot, and your first broadcast. Bring your business questions; no coding background needed.

    Sunday, 8th Nov 2026
    11:00 AM – 12:00 PM IST
    Live on Zoom
    🔥 Seats Filling Fast 144 / 200 Seats Booked
    Book My Free Seat Now

    100% Free · No Credit Card · Limited Seats

    What You'll Learn
    ✓
    Connect WhatsApp Cloud API step by step — verification, templates, and go-live checklist
    ✓
    Build a no-code chatbot for FAQs and lead capture (live demo)
    ✓
    Send a compliant broadcast to an opted-in list and read delivery stats
    ✓
    Set up follow-up sequences so warm leads do not go cold after the first reply
    ✓
    Live Q&A — get your specific business questions answered in real-time
    🎁
    Bonus on Registration
    WhatsApp API setup guide (PDF) for attendees
    Start Free · No Credit Card

    Run WhatsApp Like a
    Sales Channel Support Desk Marketing List Lead Inbox

    Get full platform access with a free setup. Onboarding help included on annual plans.

    AI Chatbot Bulk Campaigns CRM Integration Live Analytics Team Inbox
    24/7Support
    98%SLA uptime
    24/7Support
    80%Auto-Resolved
    Harga

    Paket untuk bisnis segala ukuran

    Pilih mata uang untuk melihat harga. Paket self-serve tersedia di INR dan USD; mata uang lain via sales.

    Live self-serve pricing is available in INR. For USD, AED, GBP, or EUR billing, talk to sales — we do not convert prices in the browser.

    Client Stories

    Trusted by Growing Businesses

    Real teams using Ominiflow for WhatsApp API automation, campaigns, and support.

    “We get hundreds of course enquiries every week. Ominiflow qualifies leads on WhatsApp, sends programme brochures automatically, and nudges students who stop mid-application. Our counsellors still close the enrolments — but they are not copying the same answers from a spreadsheet anymore.”

    Global Eduversity

    Admissions & Counselling Team · EdTech

    Faster enquiry-to-enrolment follow-up

    “Buyers expect instant replies on WhatsApp. We share floor plans, book site visits, and run follow-up sequences for warm leads. One inbox for the whole sales team means no enquiry sits with one agent while another has no idea it exists.”

    KVS Homes

    Sales & Site-Visit Team · Real Estate

    Site visits booked on autopilot

    “Festive seasons used to mean late nights answering the same catalogue questions. Now customers get collection photos, gold-rate updates, and appointment slots through approved templates. Our showroom team focuses on buyers who are already in the store.”

    Rajshri Jewellers

    Retail Marketing · Jewellery Retail

    Festive campaigns without inbox chaos

    “Our dealers and export partners need timely order and dispatch updates. Ominiflow broadcasts shipment alerts and routes distributor queries to the right desk — across India and our Gulf trade corridors — from one WhatsApp Business number.”

    Tandhan

    Export & Distribution · Manufacturing

    Dealer updates at export scale

    “Clients open tickets on WhatsApp and expect the same response time as email. Shared inbox, assignment rules, and chatbot FAQs handle the repeat questions. Project managers read the full conversation history before every client call — that alone cut a lot of back-and-forth.”

    Laptech

    Client Support Lead · IT Services

    Support tickets triaged on WhatsApp

    “We notify dealers about price changes, stock availability, and delivery windows on WhatsApp. Field teams confirm orders in chat instead of playing phone tag — especially during harvest peaks when everyone is on the road.”

    Agrikal

    Field Operations · Agriculture

    Dealer alerts without phone tag

    Siap mengotomasi percakapan pelanggan secara global?

    Bicara dengan tim Ominiflow tentang otomatisasi WhatsApp, engagement, integrasi API, dan alur kerja kustom.

    Hubungi sales
    Hubungi kami

    Get In Touch

    Questions about setup, pricing, or migration? Call, WhatsApp, or email — our team replies with practical next steps for your market.

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    Support:

    Telepon / WhatsApp

    +91 9243747854

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