Legal Documentation

Refund Policy

Last Updated: January 15, 2024

01. Introduction

This Refund Policy ("Policy") outlines the terms and conditions for refunds, cancellations, and money-back guarantees for services provided by Ominiflow enterprises ("we", "us", "our").

By subscribing to our Service, you agree to this Refund Policy. Please read it carefully before making a purchase.

02. Company Information

Legal Name: Ominiflow enterprises

Address: 18 Tarani Colony, Dewas, Madhya Pradesh 455001, India

GSTIN: 23BMKPN8756M1ZA

Email: Contact our team

Support:

Phone: +91 9243747854

03. Refund Eligibility

3.1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for paid subscriptions. If you are not satisfied with our Service within 30 days of your first payment, you may request a full refund.

3.2. Refund Conditions: To be eligible for a refund:

  • You must request the refund within 30 days of your first payment
  • You must not have violated our Terms of Service or Acceptable Use Policy
  • You must not have used the Service for fraudulent or illegal purposes
  • You must provide a valid reason for the refund request

3.3. Non-Refundable Items: The following are not eligible for refunds: Payments made after the 30-day guarantee period, Usage-based charges consumed, Third-party service fees, or accounts terminated for policy violations.

04. How to Request a Refund

4.1. Contact us through:

4.2. Please include your account email, transaction ID, reason for request, and date of purchase.

4.3. We will respond to your refund request within 5-7 business days.

05. Refund Processing

5.1. Processing Time: Typically processed within 7-14 business days.

5.2. Refund Method: Issued to the original payment method.

5.3. Partial Refunds: May be offered based on usage or remaining time in the billing cycle.

06. Cancellation Policy

You may cancel at any time through your dashboard. Cancellation takes effect at the end of the current billing period. Immediate cancellation during a free setup ends access immediately.

07. Automatic Renewal

Subscriptions automatically renew unless cancelled. We send reminder emails before each renewal cycle.

08. Disputes

Please contact us before initiating chargebacks. We reserve the right to suspend accounts for unauthorized disputes.

09. Special Cases

Service interruptions over 48 hours or billing errors will be addressed with credits or refunds at our discretion.

10. Refund Denial

Requests after 30 days, TOS violations, or significant resource consumption may lead to refund denial.

11. Contact Information

For refund requests or billing inquiries, please reach out to our Billing Department:

Email:

Hours:

Mon - Fri, 9:00 AM - 6:00 PM IST

Phone:

+91 9243747854

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