Global Eduversity: Admissions Counselling Without Spreadsheet Copy-Paste

Global Eduversity receives hundreds of course enquiries every week across programmes and batches. Counsellors repeated fee structures, eligibility, and brochure links on personal WhatsApp numbers — with no shared history.

Students who started an application often stalled mid-form. Follow-ups lived in spreadsheets, so warm leads cooled before a counsellor called.

Ominiflow deployed an admissions chatbot that qualifies programme interest, target intake, and city preference, then sends the matching brochure automatically. Incomplete applications get a short nurture sequence; high-intent chats route to counsellors with the full transcript.

Shared inbox + CRM sync means any counsellor can pick up a thread without asking “who spoke to this student last?” Rollout focused on one number and one bot flow first, then expanded templates.