Keyword Auto-Replies
Instant responses to "price", "catalog", "hours", and custom triggers.
Auto Reply
WhatsApp Auto Reply & Social Automation
Automate replies to common WhatsApp queries like "Price Please" and "Catalog" around the clock — with keyword triggers, away messages, and Instagram comment-to-WhatsApp flows on Ominiflow. Auto-replies handle simple cases; nuanced questions still need an agent.
Stop losing "Price Please" messages when the team is busy. Set keyword auto-replies, welcome messages, and away responses that engage customers quickly — even outside business hours.
24/7
Auto replies
Auto replies
Keywords
Smart triggers
Smart triggers
IG
Comment automation
Comment automation
What is WhatsApp auto reply?
Automate replies to common WhatsApp queries like "Price Please" and "Catalog" around the clock — with keyword triggers, away messages, and Instagram comment-to-WhatsApp flows on Ominiflow. Auto-replies handle simple cases; nuanced questions still need an agent.
Automatic responses triggered by keywords, new chats, or business hours — so customers get quick answers without waiting for an agent. It works best for predictable questions; unusual requests should route to a person.
Last updated: September 2026
Key Capabilities
Welcome Messages
Greet new contacts with brand intro and menu options.
Away Messages
Set business hours and after-hours auto-responses.
Comment Automation
Reply to Instagram and Facebook comments, or open a private DM, from the same team inbox. Instagram DMs and agent replies: the Instagram messaging page.
Quick Actions
Reply with product links, location pins, and payment requests automatically.
Escalation Rules
Route complex queries to agents when keywords or intent indicate high value.
Popular Use Cases
Retail Queries
Auto-send catalog and price lists when customers ask.
After Hours
Capture leads overnight with booking links and FAQs.
Social Commerce
Convert social media engagement into WhatsApp sales chats.
Frequently Asked Questions
What is WhatsApp auto reply?
Automatic responses triggered by keywords, new chats, or business hours — so customers get quick answers without waiting for an agent. It works best for predictable questions; unusual requests should route to a person.
Can I auto-reply to "Price Please" on WhatsApp?
Yes. Set keyword triggers that send your price list, catalog link, or chatbot menu when customers message common phrases. Update the content when prices change — auto-reply does not sync from your ERP automatically unless you connect it.
Does auto reply work 24/7?
Yes. Keyword and welcome auto-replies run around the clock. For full overnight coverage on multi-step questions, pair auto-reply with a chatbot that can escalate to an agent next business day.
Can I automate Instagram comments to WhatsApp?
Yes. Instagram comments and DMs can be answered in the Ominiflow team inbox, including a private reply into Direct. Payment, COD, and OTP still belong on WhatsApp. Product page: https://ominiflow.com/features/instagram-messaging
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