BSP Migration Guide — Wati, AiSensy, Interakt to Ominiflow
Step-by-step migration runbook with downtime minimization, template porting checklist, CRM reconnect, and first-30-days quality monitoring playbook.
For teams outgrowing middleware-heavy BSPs or seeking native Zoho integration. Based on 200+ migrations completed in 2025–2026.
Migration phases
- Phase 0: Audit — templates, flows, integrations, billing, WABA ownership
- Phase 1: Parallel setup — Ominiflow account, Meta transfer request, template recreation
- Phase 2: Integration cutover — Shopify/Zoho OAuth, webhook swap, agent training
- Phase 3: Go-live — DNS, monitoring, old BSP read-only period
- Phase 4: Optimization — first 30 days quality rating, tier upgrade, flow improvements
Includes vendor comparison matrix and "when not to migrate" decision tree.