Flight Delay Notification Template
Utility template for flight delay and schedule change alerts — flight number, original time, revised time, gate, and rebooking link.
Trigger from PSS or ops webhook when delay exceeds 30 minutes. Utility — passenger has active booking. Send gate changes as follow-up Utility messages.
Travel agencies and OTAs use similar templates for flight status updates.
Sample Template Copy
Hi {{1}}, update on flight *{{2}}*:
Your departure is delayed.
New time: *{{3}}*
Gate: {{4}}
Rebook or check status: {{5}}
We apologise for the inconvenience.
Variables: {{1}} passenger_name, {{2}} flight_number, {{3}} new_departure, {{4}} gate, {{5}} status_url