Team Training for Shared WhatsApp Inbox
Onboard support and sales agents to Ominiflow unified inbox — assignment, SLAs, canned replies, and CRM context.
Migrate off personal WhatsApp numbers in phased rollout — announce business number switch to repeat customers via email and packaging inserts.
How It Works
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1
Create agent accountsRole-based access — agent vs supervisor vs admin.
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2
Define assignment rulesRound-robin, project-based, or CRM owner match.
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3
Build canned repliesFrequent answers for shipping, returns, fees — save 40% handle time.
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4
Set SLA alertsNotify supervisor if first response exceeds 5 minutes in business hours.
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5
Weekly QA reviewSample conversations for tone, accuracy, and CRM logging gaps.