Diagnostics Chain: Fewer Appointment No-Shows (Anonymized)
Multi-city pathology network automated booking, report-ready alerts, and care instructions — brand anonymized.
Last updated: 2026-04-14
38%
Fewer no-shows
50%
Less front-desk calls
90%
Reminder read rate
12
Centres on one number
The Challenge
Twelve collection centres handled hundreds of daily appointment calls. Patients forgot fasting requirements; no-show rate was high for home collection slots.
The Solution
WhatsApp booking/reschedule flows, 24-hour and 2-hour Utility reminders, report-ready messages with secure links, and post-collection care sequences.
"Patients already live on WhatsApp. We stopped fighting the phone queue and met them where they are."