Appointment Booking Chatbot
Let patients or customers book, reschedule, and cancel appointments via WhatsApp — calendar sync, reminders, and front-desk fallback.
Multi-branch clinic or salon flow: select location → department/service → preferred date → available slots from calendar API → confirm with Utility template.
Reschedule and cancel paths reuse same calendar check. FAQ node handles "what to bring" and fasting instructions without agent involvement.
How It Works
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1
Main menuBook / Reschedule / Cancel / Report status / Talk to staff.
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2
Location & service selectQuick replies per branch and department list.
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3
Date & slot pickerShow next 7 days available slots from Google Calendar or clinic PMS.
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4
Confirm bookingUtility template with date, time, address, preparation notes.
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5
Reminder sequenceT-24h and T-2h Utility reminders with RESCHEDULE option.
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6
Post-visit follow-upFeedback request T+1 day; rebook prompt T+30 days for recurring services.