COD Order Confirmation Template
Utility template asking customer to confirm or cancel COD order — reduces RTO for Indian D2C brands before dispatch.
Send within 5 minutes of COD order placement. Hold dispatch for unconfirmed orders above your RTO-risk threshold (typically ₹1,500+).
YES/CANCEL quick replies map to Shopify/WooCommerce order tags for warehouse automation.
Sample Template Copy
Hi {{1}}, please confirm your COD order *#{{2}}* worth ₹{{3}}.
📦 Items: {{4}}
Reply *YES* to confirm dispatch or *CANCEL* to cancel.
Unconfirmed orders may be held.
Variables: {{1}} customer_name, {{2}} order_id, {{3}} amount, {{4}} item_summary