Post-Purchase Feedback Template
Request product or service rating after delivery or appointment — drives Google reviews and NPS collection on WhatsApp.
Send T+3 days after delivery for e-commerce, or T+1 day after appointment for services. Route scores 4–5 to Google review link; 1–3 to support escalation flow.
Marketing category if sent outside 24-hour session — ensure opt-in covers feedback requests.
Sample Template Copy
Hi {{1}}, how was your experience with {{2}}?
Rate us 1–5 (5 = excellent) ⭐
Your feedback helps us improve!
Variables: {{1}} customer_name, {{2}} product_or_service