WhatsApp Message Templates

E-commerce

Order Shipped Notification Template

Utility template with courier name, tracking ID, and estimated delivery — standard post-fulfillment update for D2C order lifecycle.

Trigger from Shopify/WooCommerce fulfillment webhook. Include track URL as button CTA when supported.

Follow with delivery confirmation template on courier delivered webhook — completes the Utility lifecycle chain.

Sample Template Copy

Great news, {{1}}! Your order *#{{2}}* has shipped. 📦

🚚 Courier: {{3}}
🔢 Tracking: {{4}}
📅 Expected delivery: {{5}}

Track here: {{6}}

Variables: {{1}} customer_name, {{2}} order_id, {{3}} courier, {{4}} tracking_id, {{5}} eta, {{6}} track_url

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