Instagram DMs, Comments, and Agent Replies
Connect a professional Instagram account so DMs and comments land in the team inbox, with human or AI agent replies beside WhatsApp.
Instagram is the discovery desk. The team inbox is where DMs and comment follow-ups get an owner. WhatsApp is where the order is confirmed. Guides: messaging API, DM inbox, comments, AI replies.
How It Works
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1
Use a professional accountPersonal Instagram and a shared password are not the API. Link the account to your Meta business portfolio.
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2
Connect it in OminiflowGrant message and comment access to the platform. Do not paste the Instagram password into a tool.
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3
Invite the same agents as WhatsAppAssignment and notes. One owner per thread so two people do not reply.
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4
Set comment keywordsPrice, size, and link get a short public reply plus a private DM. Complaints go to a human.
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Turn on agent replies with a stop ruleFAQ and catalog only. Refunds, discounts, payment, and “talk to a person” hand off with the transcript.
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6
Move money to WhatsAppOTP, COD, shipping, and payment links stay on Cloud API. Tag the contact source as Instagram.