Videos · Ecommerce
Connect Shopify to WhatsApp Business API
Connect a Shopify store to WhatsApp Business API: order confirmations, shipping updates, abandoned cart recovery, and chatbot support on Ominiflow.
Also on YouTube · Published 3 Aug 2026
Shopify merchants lose carts and COD orders when SMS or email is the only follow-up. This video shows connecting the store to WhatsApp Business API so order, ship, and delivery events hit Utility templates, and abandoned carts can be recovered on an opted-in Marketing template.
Ominiflow maps Shopify events without a custom webhook project. Pair this watch page with the Shopify integration guide if you need the click-path inside the dashboard.
What you will see
- Send order and shipping updates as Utility messages, not promo blasts.
- Recover carts on WhatsApp after opt-in — higher reply rates than email.
- Keep human handoff in the shared inbox when the bot cannot close the ticket.
