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Last updated: August 2026

What is Ominiflow?

Ominiflow is a WhatsApp Business API (Cloud API) platform — also called a Business Solution Provider (BSP) software layer — for SMBs and mid-market teams worldwide. It connects your business to Meta's official WhatsApp Cloud API and adds the application layer most teams need: multi-agent shared inbox, no-code chatbots, AI agents, compliant broadcasts, analytics, and native CRM sync with Zoho, HubSpot, and Shopify. Platform plans start from ₹15,000/year; Meta conversation fees are billed at Meta's published rates with zero BSP markup. India OTP (authentication) is ₹0.115 per 24-hour conversation versus typical DLT SMS at ₹0.12–₹0.20 per message. With complete Business Manager documents, most teams go live in 5–7 business days; incomplete documents can take up to 2–4 weeks. Versus WATI (inbox-first), AiSensy (broadcast-first), and Gupshup (developer CPaaS), Ominiflow is the no-code option with GST invoices and IST phone support. Built in India. Designed for the world.

Source: Ominiflow pricing · How to get WhatsApp Business API · WhatsApp API platform guide

Tandhan logo
Global Eduversity logo
KVS Homes logo
Rajshri Jewellers logo
Laptech logo
Agrikal logo
The Karmvir Group logo
Mudgar Waale logo
Property Mall logo
Sachman logo
Indo Hygiene logo
SME logo
Rentopus logo
LIONIZE logo
FINOCEAN logo
Water Repellent logo
ipsaa Preschool & Day-care logo
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    Platform Features

    Everything You Need on
    One WhatsApp Platform

    Chatbots, broadcasts, team inbox, built-in CRM, and 60+ integrations — all connected to the official WhatsApp Cloud API. Most teams set up their first workflow in a day, not a quarter.

    Explore all platform features →

    No-Code WhatsApp Chatbot Builder

    Build FAQ bots, lead forms, and booking flows in a visual editor. Route complex chats to agents when needed. No code required — though developers can extend flows via API.

    WhatsApp Cloud API Access

    Direct connection to Meta's Cloud API with guided onboarding, template management, and number verification. We handle the BSP layer so you can send and receive messages reliably.

    Unified Omnichannel Inbox

    One inbox for your whole team. Assign conversations, add notes, and see history — so no message sits unread because someone was on break.

    WhatsApp CRM & Lead Management

    Capture leads from chats, ads, and forms into one pipeline. Assign owners, track stages, and sync to Zoho, HubSpot, or Salesforce when you are ready to connect your existing CRM.

    WhatsApp Broadcast & Bulk Messaging

    Send approved template messages to opted-in lists — offers, reminders, updates. Segment audiences and track delivery so you know what actually gets read.

    WhatsApp Store, Catalog & Payments

    Pull product catalogs from Shopify, WooCommerce, or spreadsheets. Let customers browse and pay in chat — useful for D2C brands that already sell online.

    Campaign Analytics & Reports

    See exactly how many messages were delivered, read, and replied to. Export reports or sync data back to your BI tools to calculate true ROI.

    Instagram DMs, Comments & Inbox

    Instagram DMs and comments land in the same team inbox as WhatsApp. Agents reply, or an AI agent answers and hands the thread to a person.

    Global Platform

    Built for Businesses That Think Globally

    Ominiflow supports teams that operate across markets — from single-store brands to multi-location operations — on one WhatsApp Business Platform.

    Built in India. Designed for the world.

    Global Customer Engagement

    Connect with customers across markets through WhatsApp and automated communication.

    Multi-Location Operations

    Manage communication workflows for businesses with multiple branches, stores, cities, or regions.

    Scalable Automation

    Build workflows that can scale from a small business to large customer operations.

    Developer Ready

    Use APIs, webhooks, integrations, and automation to connect Ominiflow with your existing stack.

    Markets

    Powering Customer Conversations Across Markets

    Designed for businesses operating across borders. Explore WhatsApp Business API guides for the markets you serve.

    View all country guides →

    Developers

    Connect Ominiflow With Your Stack

    Use REST APIs and webhooks to send messages, sync events, and extend automation into your CRM, commerce, or custom backend.

    • Documented REST API for messaging and templates
    • Webhooks for inbound messages and delivery status
    • OpenAPI specs and SDKs on GitHub
    Proven Results

    What Teams Typically See After Rollout

    Results vary by industry and how you use automation — directional benchmarks from customers who run chatbots, inbox, and campaigns together. WhatsApp for Business also publishes 119 official case studies as industry evidence (not Ominiflow customers).

    Meta publishes 119 WhatsApp Business case studies (self-reported, not Ominiflow results). See the patterns on Cloud API

    89%

    Higher CSAT

    Faster, more consistent replies on the channel customers already check.

    133%

    More per Agent

    Bots handle repeat questions; agents focus on sales and escalations.

    60%

    Faster First Reply

    Instant bot replies plus team alerts cut wait times vs email or one phone.

    75%

    Stronger Engagement

    WhatsApp open rates beat email for campaigns, reminders, and follow-ups.

    Ominiflow dashboard with performance analytics, WhatsApp chat automation, and AI assistant
    Customer Journey

    One Journey, Four Hubs

    Marketing, support, analytics, and sales share the same contact data — so a support chat can become a renewal.

    Marketing Hub

    Discover & Capture

    Run click-to-WhatsApp ads and broadcasts. Capture numbers and consent in the same thread.

    Support Hub

    Engage & Resolve

    Bots answer common questions around the clock. Agents step in with full context when needed.

    Analytics

    Analyze & Optimize

    Track delivery, response times, and campaign ROI — then adjust templates and segments.

    Sales CRM

    Convert & Grow

    Qualify leads, send follow-ups, and log outcomes in CRM without tab-switching.

    Industries We Serve

    WhatsApp Automation Across Key Industries

    Same platform, different playbooks — from cart recovery for D2C to appointment reminders for clinics.

    Travel & Tourism

    Real Estate

    Restaurants & Food

    Health & Wellness

    Banking & Finance

    Education

    E-commerce

    Spa & Salons

    Integrations

    Plug Into the Tools You Already Use

    60+ Integrations

    Connect CRM, store, payments, and spreadsheets so orders, leads, and tickets update automatically — no retyping between systems. Official listings on Google Play, the Odoo Apps Store, WordPress.org, Google Sheets, the HubSpot Marketplace, and Pabbly Connect.

    FAQ

    Frequently Asked Questions About Ominiflow & WhatsApp API

    Straight answers on setup, pricing, integrations, trials, and how Ominiflow fits marketing, sales, and support workflows.

    Yes for spelling variants — Omni Flow, ominiflow, and Omini Flow all refer to Ominiflow, the WhatsApp Business API (Cloud API) automation platform for SMBs (shared inbox, chatbots, broadcasts, and CRM integration on Meta's Cloud API). Ominiflow has no relation to AI app-builder platforms, Notion/Airtable-style workspace or productivity tools, or industrial flow-computer hardware companies that use a similar name.
    The WhatsApp API (Cloud API) is Meta's official interface for businesses to send and receive WhatsApp through software — not a phone app. It supports multi-agent inboxes, approved templates, webhooks, CRM hooks, and automation at scale. The consumer WhatsApp Business app cannot do that.
    Yes. Ominiflow connects your business to Meta's official WhatsApp Cloud API and adds shared inbox, visual bot builder, template management, broadcasts, and CRM integrations on top. Ominiflow is an independent BSP software layer — not owned or endorsed by Meta.
    Use Ominiflow's visual flow builder: drag nodes for messages, buttons, lists, and branches — no code required. Most teams ship a first FAQ or lead-qualification bot within about one hour of onboarding. CRM-triggered journeys take longer; we map those on IST setup calls.
    Native Zoho CRM, Zoho Bigin, and Shopify — plus HubSpot, Salesforce, Razorpay, Make, Zapier, Google Sheets, Slack, and Mailchimp. If you live in Zoho, use the native OAuth sync; it is faster and cheaper than chaining Zapier zaps.
    Yes — to opted-in contacts only, using Meta-approved Marketing templates. Ominiflow lets you segment lists and track delivery/read rates. Cold lists and bought numbers risk account restriction; we help you stay inside Meta policy.
    Yes. Ominiflow includes free Cloud API setup and free onboarding on paid plans, with full platform access (inbox, bots, templates, CRM connectors). Meta conversation fees are billed separately at Meta's published rates with zero BSP markup.
    India: from ₹15,000/year (Automation) on annual billing. International Scale Plan: $99/month. Meta conversation fees are billed separately at Meta's published rates — we do not add markup. See pricing for plan details.
    Yes. Ominiflow's shared team inbox includes assignment rules, tags, internal notes, and collision detection so two agents do not reply to the same WhatsApp customer at once — standard for multi-agent Cloud API desks.
    Yes. Ominiflow is ISO/IEC 27001:2022 certified, encrypts data in transit and at rest, and restricts access by role. For regulated industries, raise DPDP or sector requirements during onboarding so retention and access controls match your policy.
    Yes. Thousands of Indian businesses use Meta's Cloud API through approved providers. You need documented opt-in for marketing, Meta-approved templates for outbound messages, and compliance with Meta policies plus India's DPDP Act for personal data.
    Yes in most cases. The number must leave the consumer or Business app (or use Meta coexistence where eligible), then register on Cloud API. Ominiflow walks you through migration — most cutovers finish in a few hours off-peak.
    Meta restricts accounts mainly for missing opt-in, wrong template category, or high block/report rates. Ominiflow monitors quality rating and template compliance. If you are restricted, follow our unban guide — recovery depends on the exact Meta appeal outcome, not a guaranteed timeline.
    Meta business verification: one to five business days with complete documents. Display name plus templates: another one to three days. With guided onboarding, most teams go live in 5–7 business days. Incomplete documents or complex multi-number rollouts can take up to 2–4 weeks.
    Yes — with documented opt-in and Marketing-category templates approved by Meta. Utility templates are for transactional messages only; using them for promos gets templates rejected and can hurt quality rating.
    Meta retired On-Premises WhatsApp Business API for new integrations in October 2025. Cloud API is Meta-hosted — no servers to maintain. That is what Ominiflow and every modern BSP use in 2026.
    WATI is an inbox-first SaaS, AiSensy is broadcast-first marketing SaaS, and Gupshup is an enterprise CPaaS for engineers. Ominiflow is a no-code WhatsApp Revenue OS: shared inbox, visual bots, native Zoho/Shopify, Meta conversation fees at cost, plans from ₹15,000/year, and IST phone support. Four-way table: ominiflow.com/wati-vs-aisensy-vs-gupshup
    No — a separate phone is not required. Your existing WhatsApp Business number can run on both the Business App and the Cloud API through Meta coexistence. Keep chatting on the app while Ominiflow powers broadcasts, bots, and your team inbox.
    Free Live Workshop

    Free 3-Hour Workshop:
    WhatsApp API for Leads & Sales

    Live on Zoom — walk through Cloud API setup, a no-code chatbot, and your first broadcast. Bring your business questions; no coding background needed.

    Sunday, 15th Nov 2026
    11:00 AM – 12:00 PM IST
    Live on Zoom
    🔥 Seats Filling Fast 144 / 200 Seats Booked
    Book My Free Seat Now

    100% Free · No Credit Card · Limited Seats

    What You'll Learn
    ✓
    Connect WhatsApp Cloud API step by step — verification, templates, and go-live checklist
    ✓
    Build a no-code chatbot for FAQs and lead capture (live demo)
    ✓
    Send a compliant broadcast to an opted-in list and read delivery stats
    ✓
    Set up follow-up sequences so warm leads do not go cold after the first reply
    ✓
    Live Q&A — get your specific business questions answered in real-time
    🎁
    Bonus on Registration
    WhatsApp API setup guide (PDF) for attendees
    Start Free · No Credit Card

    Run WhatsApp Like a
    Sales Channel Support Desk Marketing List Lead Inbox

    Get full platform access with a free setup. Onboarding help included on annual plans.

    AI Chatbot Bulk Campaigns CRM Integration Live Analytics Team Inbox
    24/7Support
    98%Uptime SLA
    24/7Support
    80%Auto-Resolved
    Pricing

    Plans for Businesses of Every Size

    Choose a currency to view available pricing. Self-serve plans are live in INR and USD; other currencies are handled by our sales team.

    Live self-serve pricing is available in INR. For USD, AED, GBP, or EUR billing, talk to sales — we do not convert prices in the browser.

    Client Stories

    Trusted by Growing Businesses

    Real teams using Ominiflow for WhatsApp API automation, campaigns, and support.

    “We get hundreds of course enquiries every week. Ominiflow qualifies leads on WhatsApp, sends programme brochures automatically, and nudges students who stop mid-application. Our counsellors still close the enrolments — but they are not copying the same answers from a spreadsheet anymore.”

    Global Eduversity

    Admissions & Counselling Team · EdTech

    Faster enquiry-to-enrolment follow-up

    “Buyers expect instant replies on WhatsApp. We share floor plans, book site visits, and run follow-up sequences for warm leads. One inbox for the whole sales team means no enquiry sits with one agent while another has no idea it exists.”

    KVS Homes

    Sales & Site-Visit Team · Real Estate

    Site visits booked on autopilot

    “Festive seasons used to mean late nights answering the same catalogue questions. Now customers get collection photos, gold-rate updates, and appointment slots through approved templates. Our showroom team focuses on buyers who are already in the store.”

    Rajshri Jewellers

    Retail Marketing · Jewellery Retail

    Festive campaigns without inbox chaos

    “Our dealers and export partners need timely order and dispatch updates. Ominiflow broadcasts shipment alerts and routes distributor queries to the right desk — across India and our Gulf trade corridors — from one WhatsApp Business number.”

    Tandhan

    Export & Distribution · Manufacturing

    Dealer updates at export scale

    “Clients open tickets on WhatsApp and expect the same response time as email. Shared inbox, assignment rules, and chatbot FAQs handle the repeat questions. Project managers read the full conversation history before every client call — that alone cut a lot of back-and-forth.”

    Laptech

    Client Support Lead · IT Services

    Support tickets triaged on WhatsApp

    “We notify dealers about price changes, stock availability, and delivery windows on WhatsApp. Field teams confirm orders in chat instead of playing phone tag — especially during harvest peaks when everyone is on the road.”

    Agrikal

    Field Operations · Agriculture

    Dealer alerts without phone tag

    Ready to automate customer conversations globally?

    Talk to the Ominiflow team about WhatsApp automation, customer engagement, API integrations, and custom workflows for your business.

    Talk to Sales
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    Get In Touch

    Questions about setup, pricing, or migration? Call, WhatsApp, or email — our team replies with practical next steps for your market.

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