Global Customer Engagement
Connect with customers across markets through WhatsApp and automated communication.
Engage customers, automate conversations, run campaigns, and connect CRM on Meta's WhatsApp Cloud API with Ominiflow — a WhatsApp Business API platform for SMBs worldwide.
A short walkthrough of inbox, chatbots, and campaigns — so you know what you are signing up for before the trial.
Last updated: August 2026
Ominiflow is a WhatsApp Business API (Cloud API) platform — also called a Business Solution Provider (BSP) software layer — for SMBs and mid-market teams worldwide. It connects your business to Meta's official WhatsApp Cloud API and adds the application layer most teams need: multi-agent shared inbox, no-code chatbots, AI agents, compliant broadcasts, analytics, and native CRM sync with Zoho, HubSpot, and Shopify. Platform plans start from ₹15,000/year; Meta conversation fees are billed at Meta's published rates with zero BSP markup. India OTP (authentication) is ₹0.115 per 24-hour conversation versus typical DLT SMS at ₹0.12–₹0.20 per message. With complete Business Manager documents, most teams go live in 5–7 business days; incomplete documents can take up to 2–4 weeks. Versus WATI (inbox-first), AiSensy (broadcast-first), and Gupshup (developer CPaaS), Ominiflow is the no-code option with GST invoices and IST phone support. Built in India. Designed for the world.
Source: Ominiflow pricing · How to get WhatsApp Business API · WhatsApp API platform guide
Trusted by growing brands
Chatbots, broadcasts, team inbox, built-in CRM, and 60+ integrations — all connected to the official WhatsApp Cloud API. Most teams set up their first workflow in a day, not a quarter.
Build FAQ bots, lead forms, and booking flows in a visual editor. Route complex chats to agents when needed. No code required — though developers can extend flows via API.
Direct connection to Meta's Cloud API with guided onboarding, template management, and number verification. We handle the BSP layer so you can send and receive messages reliably.
One inbox for your whole team. Assign conversations, add notes, and see history — so no message sits unread because someone was on break.
Capture leads from chats, ads, and forms into one pipeline. Assign owners, track stages, and sync to Zoho, HubSpot, or Salesforce when you are ready to connect your existing CRM.
Send approved template messages to opted-in lists — offers, reminders, updates. Segment audiences and track delivery so you know what actually gets read.
Pull product catalogs from Shopify, WooCommerce, or spreadsheets. Let customers browse and pay in chat — useful for D2C brands that already sell online.
See exactly how many messages were delivered, read, and replied to. Export reports or sync data back to your BI tools to calculate true ROI.
Instagram DMs and comments land in the same team inbox as WhatsApp. Agents reply, or an AI agent answers and hands the thread to a person.
Ominiflow supports teams that operate across markets — from single-store brands to multi-location operations — on one WhatsApp Business Platform.
Built in India. Designed for the world.
Connect with customers across markets through WhatsApp and automated communication.
Manage communication workflows for businesses with multiple branches, stores, cities, or regions.
Build workflows that can scale from a small business to large customer operations.
Use APIs, webhooks, integrations, and automation to connect Ominiflow with your existing stack.
Designed for businesses operating across borders. Explore WhatsApp Business API guides for the markets you serve.
The same Cloud API platform — tailored playbooks for ecommerce, retail, hospitality, education, and agencies worldwide.
Order updates, abandoned cart recovery, promotions, customer support, and post-purchase automation.
Store-specific campaigns, customer notifications, lead management, and branch-level communication.
Reservations, order updates, offers, feedback, and customer engagement.
Lead follow-up, admissions communication, reminders, and notifications.
Lead qualification, property inquiries, follow-ups, and automated communication.
Appointments, reminders, and customer communication.
Manage WhatsApp automation and customer communication for multiple clients.
Use REST APIs and webhooks to send messages, sync events, and extend automation into your CRM, commerce, or custom backend.
Capabilities teams evaluate when choosing a WhatsApp Business API platform for international operations.
Official Cloud API access with guided onboarding and template management.
Documented APIs to send messages, manage templates, and query conversations.
Event-driven delivery for inbound messages, status updates, and automation triggers.
No-code chatbots and visual flows with optional API extensions.
Shared inbox with assignment, notes, and collision detection for teams.
Compliant broadcasts with segmentation, scheduling, and delivery analytics.
Two-way WhatsApp conversations across marketing, sales, and support.
Native sync with Zoho, HubSpot, Shopify, and more — plus Zapier/Make.
OpenAPI specs and SDKs for Node, PHP, and Python.
Built to grow from a single number to multi-WABA / multi-brand operations.
Multi-agent seats with attribution and manager visibility into conversations.
Delivery, engagement, and workflow performance insights for campaigns and bots.
Security, access controls, and compliance documentation for teams that need procurement-ready answers.
Platform controls and policies designed to protect customer conversation data.
Messaging on Meta's official WhatsApp Cloud API with delivery status tracking.
Account access controls for teams connecting WhatsApp Business accounts.
Multi-agent inbox with attribution so managers can see who handled each chat.
Event webhooks for inbound messages and status updates to connect your systems.
Conversation history and agent attribution for coaching and dispute resolution.
Scale from one number to multi-number and multi-brand operations.
Privacy Policy and Data Processing Agreement available for procurement review.
Results vary by industry and how you use automation — directional benchmarks from customers who run chatbots, inbox, and campaigns together. WhatsApp for Business also publishes 119 official case studies as industry evidence (not Ominiflow customers).
Meta publishes 119 WhatsApp Business case studies (self-reported, not Ominiflow results). See the patterns on Cloud API
Faster, more consistent replies on the channel customers already check.
Bots handle repeat questions; agents focus on sales and escalations.
Instant bot replies plus team alerts cut wait times vs email or one phone.
WhatsApp open rates beat email for campaigns, reminders, and follow-ups.
Marketing, support, analytics, and sales share the same contact data — so a support chat can become a renewal.
Run click-to-WhatsApp ads and broadcasts. Capture numbers and consent in the same thread.
Bots answer common questions around the clock. Agents step in with full context when needed.
Track delivery, response times, and campaign ROI — then adjust templates and segments.
Qualify leads, send follow-ups, and log outcomes in CRM without tab-switching.
Same platform, different playbooks — from cart recovery for D2C to appointment reminders for clinics.
60+ Integrations
Connect CRM, store, payments, and spreadsheets so orders, leads, and tickets update automatically — no retyping between systems. Official listings on Google Play, the Odoo Apps Store, WordPress.org, Google Sheets, the HubSpot Marketplace, and Pabbly Connect.
Straight answers on setup, pricing, integrations, trials, and how Ominiflow fits marketing, sales, and support workflows.
Live on Zoom — walk through Cloud API setup, a no-code chatbot, and your first broadcast. Bring your business questions; no coding background needed.
100% Free · No Credit Card · Limited Seats
Get full platform access with a free setup. Onboarding help included on annual plans.
Choose a currency to view available pricing. Self-serve plans are live in INR and USD; other currencies are handled by our sales team.
Live self-serve pricing is available in INR. For USD, AED, GBP, or EUR billing, talk to sales — we do not convert prices in the browser.
Real teams using Ominiflow for WhatsApp API automation, campaigns, and support.
“We get hundreds of course enquiries every week. Ominiflow qualifies leads on WhatsApp, sends programme brochures automatically, and nudges students who stop mid-application. Our counsellors still close the enrolments — but they are not copying the same answers from a spreadsheet anymore.”
“Buyers expect instant replies on WhatsApp. We share floor plans, book site visits, and run follow-up sequences for warm leads. One inbox for the whole sales team means no enquiry sits with one agent while another has no idea it exists.”
“Festive seasons used to mean late nights answering the same catalogue questions. Now customers get collection photos, gold-rate updates, and appointment slots through approved templates. Our showroom team focuses on buyers who are already in the store.”
“Our dealers and export partners need timely order and dispatch updates. Ominiflow broadcasts shipment alerts and routes distributor queries to the right desk — across India and our Gulf trade corridors — from one WhatsApp Business number.”
“Clients open tickets on WhatsApp and expect the same response time as email. Shared inbox, assignment rules, and chatbot FAQs handle the repeat questions. Project managers read the full conversation history before every client call — that alone cut a lot of back-and-forth.”
“We notify dealers about price changes, stock availability, and delivery windows on WhatsApp. Field teams confirm orders in chat instead of playing phone tag — especially during harvest peaks when everyone is on the road.”
Talk to the Ominiflow team about WhatsApp automation, customer engagement, API integrations, and custom workflows for your business.
Questions about setup, pricing, or migration? Call, WhatsApp, or email — our team replies with practical next steps for your market.
Support:
+91 9243747854
Ominiflow Enterprises
GSTIN: 23BMKPN8756M1ZA