Abandoned Cart Recovery Bot
Interactive cart recovery — customer taps to view cart, apply help, or ask product questions before checkout completion.
Combines Utility template ping with conversational recovery. Customer replies "help" or "size guide" enters product FAQ sub-flow. "Complete order" sends fresh checkout link with UTM tracking.
Agent can join if customer asks complex question within 24-hour window — cart value attached to inbox ticket for prioritization.
How It Works
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1
Cart abandon triggerShopify checkout.abandoned webhook → wait 1 hour.
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2
Send cart reminderUtility template with product image and checkout URL.
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3
Handle repliesHELP → FAQ menu; COMPLETE → checkout link; AGENT → inbox with cart value.
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4
Objection handlingPrice concern → one-time coupon (if margin allows). Size → size chart PDF.
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5
Final touch T+72hMarketing template with expiring discount for opted-in users.