Fitur platform WhatsApp API
Inbox, agen AI, chatbot, CRM, broadcast, analitik, dan integrasi — satu produk di Cloud API resmi Meta.
No-Code WhatsApp Chatbot Builder
Ominiflow's no-code WhatsApp chatbot builder lets marketing and support teams build drag-and-drop automation flows without developers — with optional AI replies, template triggers, and CRM sync on Meta's official Cloud API. Complex logic and custom API calls may still need technical review.
AI AgentsWhatsApp AI Agents — Qualify, Support & Convert 24/7
Deploy WhatsApp AI agents on Meta's official Cloud API to capture leads, answer FAQs, recommend products, look up orders, and book appointments — with knowledge-base grounding, tool calling, intent routing, and human handoff. No-code for most flows; custom APIs may need a developer endpoint.
Bulk MessagingSend WhatsApp Messages to 1,000 or 10,000 Contacts at Once
Yes — with Ominiflow you can send a WhatsApp message to 1,000 or 10,000 opted-in contacts in one broadcast. Use Meta-approved templates on the official Cloud API; daily limits follow your number's messaging tier and quality rating.
Team InboxWhatsApp Shared Inbox Software
A WhatsApp shared inbox is team inbox software on one official Cloud API number: assignment, routing, history, internal notes, and SLAs. It replaces personal phones and the Business app. Ominiflow is WhatsApp customer support software with CRM sync; you still set routing so chats do not sit unassigned.
VoiceWhatsApp Calling for Business
WhatsApp calling for business is voice (and expanding video) inside the same Cloud API thread as your chats. Customers tap call on your business profile; agents see prior messages before they pick up. User-initiated calls are widely available; business-initiated calls need consent and are blocked in some countries. You still need a 2,000+ daily messaging limit and calling enabled on the number.
CRM & LeadsWhatsApp CRM for Lead Management & Sales Pipeline
Ominiflow WhatsApp CRM centralizes leads from chats, broadcasts, ads, and forms — with deal stages, auto-assignment, Zoho/HubSpot sync, and pipeline reporting on WhatsApp. It extends your sales workflow; most teams still keep their main CRM as the system of record.
AnalyticsWhatsApp Analytics Dashboard & Campaign Tracking
Track WhatsApp CRM performance with built-in analytics dashboards — campaign delivery, agent productivity, pipeline conversion, and ROI — plus exportable reports on Ominiflow. Advanced reporting and custom attribution are available on higher tiers.
E-commerceWhatsApp Store, Catalog & Payments
Sync Shopify and WooCommerce catalogs to WhatsApp, let customers browse products, share carts, and pay in-chat — with abandoned cart recovery and order updates on Ominiflow. Payment methods and catalog sync depend on your store platform and region.
Developer ToolsWhatsApp CRM API, Webhooks & Developer Integration
Ominiflow WhatsApp CRM supports API access via REST, webhooks, and Cloud API passthrough — connect custom apps, ERP systems, and automation stacks to WhatsApp. You will need engineering capacity to build and maintain integrations.
InstagramInstagram DMs, Comments, Team Inbox & Agent Replies
Ominiflow connects a professional Instagram account so DMs and comments land in the same team inbox as WhatsApp. Agents reply with assignment and history, or an AI agent answers routine questions and hands the thread to a person when it should.
Auto ReplyWhatsApp Auto Reply & Social Automation
Automate replies to common WhatsApp queries like "Price Please" and "Catalog" around the clock — with keyword triggers, away messages, and Instagram comment-to-WhatsApp flows on Ominiflow. Auto-replies handle simple cases; nuanced questions still need an agent.
CTWAClick-to-WhatsApp Ads (CTWA)
Run Meta click-to-WhatsApp ad campaigns that open a WhatsApp chat with pre-filled context — capture leads from Facebook and Instagram, qualify in chatbot flows, and sync to CRM on Ominiflow.
PaymentsWhatsApp Payments & UPI in Chat
Collect UPI, cards, and net banking inside WhatsApp conversations via WhatsApp Payments and Razorpay — send payment links, confirm orders, and automate receipts on Ominiflow.
Lead CaptureWhatsApp Forms & Lead Capture
Meta WhatsApp Flows and in-chat forms capture structured leads — name, email, budget, preferences — without leaving WhatsApp. Responses sync to CRM automatically.
RetargetingWhatsApp Retargeting & Re-engagement
Re-engage cold leads and cart abandoners with WhatsApp retargeting sequences — CRM-triggered templates, win-back offers, and read-receipt based follow-ups on Ominiflow.
FAQ
Fitur apa saja yang termasuk di Ominiflow?
Ominiflow mencakup agen AI WhatsApp, pembuat chatbot tanpa kode, akses Cloud API, inbox tim bersama, CRM bawaan, pesan broadcast, sync katalog e-commerce, analitik kampanye, balasan otomatis sosial, dan REST API dengan webhook.
Apakah Ominiflow platform WhatsApp API lengkap?
Ya untuk kebanyakan kasus SMB dan mid-market. Ominiflow adalah lapisan perangkat lunak di atas Cloud API Meta — pesan, otomatisasi, inbox, CRM, dan integrasi dalam satu dasbor.
Apakah saya perlu bisa coding untuk memakai Ominiflow?
Tidak untuk pekerjaan sehari-hari. Chatbot, broadcast, inbox, dan CRM bersifat visual. Developer dapat memakai REST API dan webhook untuk integrasi kustom.